Got a question, a concern, or just want to say hi? We love hearing from our UpNorth family. No question is too small — we promise we don't bite. 🦫
Drop us a line anytime — day or night. We read every single message personally.
support@upnorthmarketplace.com
⏱ We reply within 24 hours — usually much faster!
Real humans. Real answers. No robots, no hold music that drives you crazy.
+1 (873) 446-6784
Monday – Friday: 8:00 AM – 8:00 PM ET
Saturday – Sunday: 9:00 AM – 5:00 PM ET
We're closed on major Canadian holidays 🇨🇦, so our team can be with their families too.
Chat with our friendly team in real time — we're faster than a zamboni on fresh ice! 🏒
We're all ears — well, mostly eyes, but you get the idea.
Coast to coast in 2-7 business days, depending on your location. We work faster than a Canadian apology!
No problem! Most items can be returned within 30 days in original condition. Just reach out and we'll take care of you.
Absolutely. We use industry-leading encryption to keep your data safer than a hockey puck in the Stanley Cup.
Yes! We ship across Canada, including remote regions. No igloo too far.