Compliance Center

Legal Name: UpNorth Marketplace

Business Number (BN9): Available on request — registered with the Canada Revenue Agency (CRA).

Registered Province: Ontario, Canada

Head Office Address: Available on request via Contact Us.

Contact: Customer Support

Canadian consumer protection law requires that the legal name, business address, and contact information of the seller be clearly disclosed to consumers before and at the time of purchase.

UpNorth Marketplace collects, uses, and discloses personal information in accordance with PIPEDA and applicable provincial privacy laws.

• We identify the purposes for collecting personal information before or at the time of collection.
• We obtain meaningful consent for the collection, use, and disclosure of personal information.
• We limit collection to information that is necessary for the identified purposes.
• We protect personal information with safeguards appropriate to its sensitivity.
• Individuals may access and correct their personal information.

Full details are in our Privacy Policy.

We comply with CASL for all commercial electronic messages (CEMs) sent to customers, including marketing emails and notifications.

• We obtain express or implied consent before sending commercial electronic messages.
• Every commercial message clearly identifies UpNorth Marketplace as the sender.
• Every commercial message includes a working unsubscribe mechanism.
• Unsubscribe requests are honoured within 10 business days.

We comply with provincial consumer protection laws across all Canadian provinces and territories, including:

• Clear product descriptions — accurate, not misleading.
• Transparent pricing — the total price, including all mandatory fees, is shown before checkout.
• Return & refund rights — see our Returns & Exchanges policy.
• Delivery terms — shipping times and costs disclosed before purchase.
• Cancellation rights — consumers may cancel under the conditions set out in provincial law.
• No false or misleading advertising per the Competition Act.

Under the amended Competition Act, all advertised prices must be the lowest total price a consumer can pay, including all compulsory fees.

• Product prices displayed include all mandatory charges.
• Applicable GST/HST and PST/QST are calculated and shown at checkout based on the delivery province.
• Shipping is displayed as a separate, optional charge — never hidden.
• We do not engage in drip pricing — no surprise mandatory fees are added at checkout.

UpNorth Marketplace charges and remits taxes in accordance with Canadian law:

• GST/HST applied based on the destination province/territory.
• PST/QST applied where required by provincial law (BC, SK, MB, QC).
• Tax is clearly itemized on every order confirmation and receipt.
• Sellers are responsible for their own tax registration and remittance where applicable.

UpNorth Marketplace is committed to providing an accessible online experience in accordance with the Accessible Canada Act and the Accessibility for Ontarians with Disabilities Act (AODA).

• We aim to meet WCAG 2.1 Level AA web accessibility standards.
• Our platform supports keyboard navigation, screen readers, and sufficient colour contrast.
• We welcome feedback on accessibility issues via Contact Us.

UpNorth Marketplace serves Canadians in both English and French. Customers can toggle the language at any time using the EN/FR switch in the navigation bar. Key legal and compliance documents are available in both official languages.

All sellers on UpNorth Marketplace must complete the seller registration with the following government compliance items:

• Business type (sole proprietor, partnership, corporation, cooperative).
• Province of registration.
• CRA Business Number (BN9).
• GST/HST registration or small-supplier declaration (under $30,000 CAD threshold).
• PST/QST registration where applicable.
• Business registration certificate (uploaded document).
• Government-issued photo ID of the business owner (uploaded document).
• PIPEDA acknowledgment — commitment to protect customer personal data.
• Consumer Protection acknowledgment — commitment to fair pricing and truthful advertising.
• Accurate information declaration — all submitted details are true and complete.

UpNorth Marketplace conducts a full compliance review every 12 months to ensure all seller and company records remain accurate and up to date.

• Each seller's business registration, CRA Business Number, and GST/HST status are re-verified annually.
• Corporations Canada active-status is re-checked via the federal API for every registered corporation.
• PIPEDA, Consumer Protection, and accurate-information acknowledgements are re-confirmed by each seller.
• Tax filings (GST/HST, income, payroll) are confirmed current with the CRA.
• Records found to be expired or out of compliance are flagged, the seller is notified, and service is paused until resolved.

The next scheduled annual review date is tracked on every compliance record and visible to administrators in the compliance dashboard.

Every seller application and every admin product listing on UpNorth Marketplace must acknowledge the following three compliance statements: