Returns Policy

Return Window

You may request a return within 30 days of delivery for most items. Items must be unused, in their original condition, and in their original packaging where applicable. Some categories have shorter windows — see below.

How to Start a Return

1. Go to our Returns Center and enter your order number and the email used at checkout.
2. Select the item(s) you want to return and choose a reason.
3. Upload at least one photo showing the item's condition.
4. Submit your request — our team reviews it and responds by email.
5. Once approved, print your prepaid return label and drop the package off at any Canada Post location.

Already have your order handy? Start a return now →

Return Shipping

• Free prepaid label for damaged, wrong, or defective items — we cover the full cost.
• For change-of-mind returns, a flat $9.99 CAD return-shipping fee is deducted from your refund.
• Returns are shipped to our Toronto returns centre and processed within 2–3 business days of arrival.

Refund Timeline

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Original shipping charges are non-refundable, except when the return is due to our error or a defective item.

Non-Returnable Items

• Final-sale or clearance items marked as non-returnable.
• Personal care, perishable food, and intimate apparel for hygiene reasons.
• Digital gift cards and downloaded digital content.
• Custom-made or personalized items, unless defective.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or full refund at no cost to you — including return shipping.

Exchanges

To exchange for a different size or colour, the simplest path is to return the original item for a refund and place a new order. If the replacement is unavailable, we'll issue a full refund instead.

Seller-Fulfilled Orders

Many orders are fulfilled directly by independent Canadian sellers. Some returns may be handled directly with the seller — we'll guide you through the process when you submit your request.

Need Help?

Questions about a return? Use our Contact page or visit the Help Center and include your order number.