Privacy Policy

UpNorth Marketplace ("UpNorth", "we", "us") operates a Canadian online marketplace that connects buyers with independent sellers across Canada. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and mobile app (the "Service"). We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

• Account information: name, email address, province, and password (stored hashed).
• Profile & addresses: saved shipping addresses, phone number, and preferences.
• Order information: order history, items purchased, totals, taxes, and delivery details.
• Payment information: payments are processed by Stripe. We do not store full credit card numbers on our servers.
• Security information: IP address and a device fingerprint used to detect fraud and protect your account.
• Communications: messages you send us (e.g., via the Contact page) and support requests.
• Usage & cookies: local storage and cookies for sessions, language preference, and analytics.

How We Use Your Information

• To provide, operate, and maintain the Service.
• To process and fulfil orders, and deliver shipping notifications.
• To verify and onboard sellers, and display public store information.
• To prevent fraud, abuse, and unauthorized access to accounts.
• To send transactional updates, rewards information, and (with consent) marketing communications.
• To improve our products, search, and recommendations.

How We Share Your Information

We share information only as necessary to operate the Service:

• Sellers: the seller of an item receives the information needed to fulfil your order (name, shipping address, order details).
• Stripe: for secure payment processing under Stripe's PCI-DSS compliant environment.
• Shipping carriers: Canada Post, Purolator, FedEx, UPS, or other carriers you choose, to deliver your order.
• Service providers: hosting and infrastructure providers that help us run the Service.
• Legal compliance: when required by law or to protect our rights and safety.

We never sell your personal information.

Cookies & Local Storage

We use cookies and local storage to keep you signed in, remember your language and province, and understand how the Service is used. You can disable cookies in your browser, but some features may not work properly.

Payments

Card payments are handled by Stripe. Your card data is transmitted directly to Stripe and is subject to Stripe's privacy policy and PCI-DSS security standards. UpNorth receives only a token confirming the charge.

Seller Information

Seller business details (business name, province, and public description) may be displayed on the seller's public store page. Sensitive information such as CRA business numbers is used only for verification and is not displayed publicly.

Data Retention

We keep your personal information for as long as your account is active, and as needed afterward to comply with tax, accounting, and legal obligations.

Your Rights

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data (subject to legal retention).
• Opt out of marketing communications at any time.

To exercise these rights, reach us through our Contact page.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, with the "Last updated" date above. Continued use of the Service means you accept the updated policy.

Contact

Questions about this Privacy Policy? Use our Contact page and we'll be glad to help.