Shipping & Returns

Shipping

• Carriers: Canada Post, Purolator, FedEx, UPS, and other carriers selected at checkout or by the seller.
• Processing time: most orders ship within 1–3 business days of confirmation.
• Free shipping: free standard shipping applies to orders over $50 CAD before tax.
• Rates: shipping costs are calculated at checkout based on destination, weight, and carrier.
• Delivery area: we ship within Canada. Some sellers may offer international shipping where indicated on the listing.
• Tracking: a tracking number is emailed once your order ships, and is visible on your Orders page.

Delivery Times

Standard delivery typically takes 2–7 business days depending on your province and the carrier. Delivery times are estimates and not guaranteed unless you select an expedited option at checkout.

Returns

• You may request a return within 30 days of delivery for most items.
• Items must be unused, in original condition, and in their original packaging where applicable.
• To start a return, contact us through our Contact page with your order number and the reason for the return.
• Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
• Original shipping charges are non-refundable, except where the return is due to our error or a defective item.

Non-Returnable Items

• Final-sale or clearance items marked as non-returnable.
• Personal care, perishable food, and intimate apparel for hygiene reasons.
• Digital gift cards.

Exchanges

To exchange an item for a different size or colour, contact us within 30 days of delivery. If the replacement is unavailable, we'll issue a refund instead.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos and your order number, and we'll make it right at no cost to you.

Seller-Fulfilled Orders

Many orders are fulfilled directly by independent sellers. Some returns may be handled directly with the seller; we'll guide you through the process when you contact us.

Contact

Any shipping or return questions? Use our Contact page and include your order number.